Colgate handed Palmolive's online business to a startup it part-owns
Colgate-Palmolive India has given the D2C and e-commerce business of its Palmolive brand to Bombay Shaving Company, a firm its Asia-Pacific arm first backed in 2018 with ₹18 crore for a 14% stake.
Bombay Shaving Company will run Palmolive's consumer advertising and customer relationships online. Colgate keeps modern trade, general trade, mass-media advertising, product development, quality, manufacturing and supply.
The stated reasoning is the part worth reading twice. The company said it does not understand the D2C flywheel as well as its partner does, and wants to learn it.
That is an unusual admission from a company that has spent a century learning distribution. Shelf presence in a kirana is a solved problem at Colgate. A pricing decision on a marketplace at 11pm on a Saturday is not, because that loop runs on advertising telemetry rather than a monthly trade calendar.
The exposure here is brand control. Once the online shopper meets a Palmolive built by another team, the online and offline versions can drift apart on claims, pack logic and price. That drift usually shows up in the trade long before it shows up in the P&L.