HUL drops 1,200 sub-stockists across eastern India as q-commerce share doubles
On 28 May 2026, HUL dropped 1,200 sub-stockists across Bihar, Jharkhand, Odisha and West Bengal — roughly 8% of its eastern home-care coverage.
Q-commerce contributed 8.4% of HUL's home-care revenue in Q4 FY26, against 4.1% in FY24. The four-tier kirana route was built when modern trade was a rounding error and quick-commerce did not exist. At 15% q-comm share — expected by FY28 — the fourth stockist tier costs more than it returns.
The kirana pyramid is flattening category-by-category, not all at once. Low-frequency home-care is the most expensive route through this structure — a six-week consumer cycle against a daily supply chain.
The 2008–12 modern-trade build-out forced the same compression in metros, freeing 12–14 points of trade margin that HUL channelled into category investment.
If FY27 q-comm crosses 12%, expect a second cull of 2,000–3,000 by FY28, with Marico and Dabur to follow.